Buyer job
Define the real question and state of mind.
Technical buyers need product fit, specification, compatibility, quantity, and account context before a useful quote can happen.
Each stage has one job, one handoff, and one way to know whether it worked.
Define the real question and state of mind.
Identify what evidence removes risk.
Sequence the content and interaction around the next decision.
Track the intended action and downstream quality.
The next build should be unique for the business—not a reskin of this one.